If Carlsberg did bike dealerships they would look like Bennetts. 1. They are dead straight - I put a deposit down on a bike but then had insurance issues so couldn't go ahead. As this was entirely my fault, and as the bike had been held for me for a few weeks I fully expected to write off the £100. However it was refunded without me even having to ask. 2. They care about their customers - Having got things sorted I eventually bought a bike from Paul who was both helpful and patient and absolutely a BS free zone. A few weeks in to ownership the battery dropped a cell, and although it was not covered by warranty Paul sorted out a replacement free of charge.